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Illustrative use case · Rules and exceptions

Keep exceptions moving, with the right decisions.

Bring business rules, flow authoring, case ownership and human decisions together when work cannot follow its expected path.

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The problem

An exception crosses teams, inboxes and systems. Rules are interpreted differently, ownership becomes unclear, and it is hard to explain which decision moved the work forward.

How VisFlow helps

VDOE brings rule orchestration and flow orchestration together. Author business logic, decisions, routing and approvals centrally, using Runa’s operational context. Syni helps teams explore what happened in the flow.

Business value

Make ownership and decision logic clearer, coordinate follow-up and retain the evidence behind how an exception was handled.

A practical starting point

Choose one recurring exception, its decision rules and responsible roles. Define the intended flow and the evidence each decision needs.